The establishment of the eThekwini Transport Authority in January 2004 to manage the provision of the full range of public transport services has created the platform for the provision of passengers with a single access point to all. It has promoted strong, locally driven and oriented decision making, and local accountability.
The Transport Authority is equipped with a broad range of functions such as the regulation of market entry, and the contracting of subsidised services. The ETA is democratic and politically accountable since its governing body consists of elected representatives i.e. Councillors.